Customer Relationship Management
Overview
Customer relationship management (CRM) refers to practices, strategies and technologies used to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
List of Features
- POS Services
- Redumption Services
- Partner & Referral
- Program Service
- Member Service
- Promotions & Discounts
- Payment Service
- Claims & Disputes
- Reports & Dashboards
- Data Analytics
- Branding & Co-Branding
- Reward & Gifts
- Customer Survey
- Marking & Social Networking
- Customer Satisfaction & Retention
- Quote & Order Management
- Sales Enquiry & Quotations
- Billing & Invoice
- Sales Team & Territory
- sales Leads & Opportunity
- Sales Routing & Channels
- Sales Analytics
- Sales Activities
- Competitive Analysis
- Sales Training
- Sales Metrics
- sales History & Forecasting
- Sales Reports & Dashboards
- Manage Leads
- Customer Account
Sales & Marketing
- Sales Orders & Pipeline
- Sales Promotions & Discounts
- Sales Returns
- Sales Person Metrics
- Sales Documents
- Leads Followup & Negotiation
- Sales Contracts
- Opportunity Assesment
- Campaign & Activities
- Segmentation & Marketing
- Market Trends
- Channel Marketing
- Stay Connected
- Customer Survey
- Customer Demography
- Customer Information
- CRM Metrics
- Customer Feedback
- Customer Support
- Service Request & Process
- Case & Delivery Mgmt
- Reports & Dashboard
- Solution Management
- Defect Tracking
- Service Analysis
- Knowledge Management
- Product Services
Support
- Registration service
- Customer Communication & Reward service
- Dashboard & Reports Service
- Security Service
- Redumption Service
- Membership Card Service
- Loyalty program Strategy
- Branding & Co Branding
- Customer profile & Demography
- Marketing Strategy & Campaign
- Customer Claims & Dispute Management
- Monitoring ROI
LOYALTY MANAGEMENT
Benefits:
- Real-time reporting helps management in decision making.
- Sales cycles are reduced with better data visiblity.
- Customer data is protected.
- Training costs are reduced.
- Increased lead generation.
- Offers the advantage of gaining customer loyalty.
- Ensures enhanced productivity.
- Enables to keep in contact with the customer or the prospect.