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Customer Relationship Management (CRM)

Customer Relationship management is a systematic approach to integrating and managing all functions related to marketing, sales, service and customer relations

• Insight into critical business processes , better reporting and analytics

• Eliminate delays that lead to decreased customer satisfaction

• Application of CRM techniques can enhance performance targets of an organization by strengthening the efficiency of in house tools and processes

• Streamline CRM process and facilitate easier communication within organization and partners.

• Provide real-time updates to customers on order provisioning status

• Organizational Management

• Territory Management

• Activity Management

• Product Management

• Pricing Management

• Billing Management

• Security & Access Permissions

• Social media integration

• Workflow Management

• multichannel support and automation

• Collaboration software integration

• Tools for company policies and regulations

• Email Marketing

• Lead generation and follow-up tracking

• Enabling the sales pipeline

• Integration with marketing automation.

• loyalty Management & Customer Retention Program

• Sales Analytics & Forecasting

• Files Sync and Share Tools

• Partner channel Management

• Call Center Automation and Integration

• Reports and Dashboards

• Campaign Management

Introduction to CRM

CRM Benefits

CRM Strategy & Solution

Understanding CRM Key Functions

CRM Implementation Case Study

Best Practices

CRM Integration

Technical Communication

Monitoring & Continuous Improvement

• Software Management

• Cost Management & Tracking

• Risk & Compliance Management

• Parner and channel Management

• Enterprise Interoperability

• Business Reporting and Analytics

• Service Information Management

• Enterprise Resource planning

• Best Practices and Bench Marking

• Performance Management and KPI’s

• Information Access, Sharing and Collaboration

• Project Management

• Quote Management

• Distribution Channels

• Strategic CRM initiatiator

• Team Members

• Software & Service Providers

• Systems Integrators

• Project Leaders

• IT Professionals

• IT Managers

• We Focus on generic solutions offered by CRM solution providers

• Programs are taught by CRM experts

• Vast experience in CRM industry

• Program tailored to participants needs

• Arrange Job Interviews

• Trained Many Candidates

Learn how to develop a more effective CRM to improve profitability

Importance of CRM solutions and Customer Retention

Case Study or Examples of CRM Implementation

Follow Best practices of Customer Relationship management

To enable decision makers to spot complications and enact effective solutions.

Knowledge of computer usage

Qualification - B.E / BTech/M.E/MTech/MBA or any Degree Candidates

1 to 2 years experience in Business establishment or industry / sales / marketing